Q1.When can I get the quotation?
We provide 24 hours + 7 days customer service. Your inquiry will be responded within 2 hours on working day and 8 hours at weekend.
Q2. Are you factory or business company?
Sunlipo is one-stop Solar System & Lithium Battery solutions provider & manufacturer of Solar Energy System, Lithium Ion Batteries, Battery Packs, LiFePO4 Storage Battery. With12 advanced production line, over 800 employees including 3 professors and over 30 research engineers, covers 10,000+sqm.
Q3: How can I get a sample to test? And what is lead time for sample order?
We will provide you our existing sample in 2 days. For customized product, 3~7days depends on requirements.
Q4: Do you accept Small order of OEM/ODM Order ?
Yes, All are welcomed. We believe, No Small Order, No Big Business. We would like to grow together with you, even you are starting your business. We always want to be our customer's long-term partner for sustained growth. OEM/ODM are warmly welcome.
Q5: What is the lead time for the mass order?
Generally speaking, about 5~10 working days depending on different items after getting down payment and confirmation about the samples.
Q6: What is the payment terms?
Sample payment accept Paypal, Western union, Escrow; and Mass order by T/T.
Q7: What kind of certificate can offer?
CE, RoHS, UN38.3, MSDS, etc, If need IEC-62133, PSE and others, please consult with us.
Q8: What is the warranty for the products?
1~10 years,Since our product range is wide,Minimum12v 40Ah, Max 2MW container energy storage system, Different products has different warranty,welcome to check before placing order.
Q9: What is your company's advantage?
Professional consultant Service and the most competitive solutions. Quick response, every inquiry will be replied immediately.Good after-sale service, long product warranty and continual technique support.
